To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be cancelled and your money refunded to you.
We DO NOT ship to addresses that are different than billing address. If you place an order and your shipping address is different than your billing address we AUTOMATICALLY ship the order to your billing address on file.
If you realize that you entered your shipping address incorrectly, please contact us by email ASAP. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from Jcollectionsboutique.com, you will be held responsible for the original shipping charges.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Doll House Mafia. DOES NOT hold responsibility for packages that state DELIVERED.
Just a reminder that you will receive your order within 5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you’ve chosen our standard shipping rate. After your payment is authorized and verified, we ask for 3 business days to process your order. This is just an estimate, though, and doesn’t include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations. Your shipping cost is displayed at point of checkout. No International orders